Shipping & Returns

Shipping

Shipping partner is Swiss Post

Shipping speed is generally Swiss Post Priority

Shipping and Packaging costs are free Worldwide

Returns

Unfortunately Original Paintings cannot be returned nor refunded. With the exception of items damaged by shipping.

Please report shipping damages to Shipping company / Courier immediately upon receipt of damaged goods.

Before a customer can return a painting to Ananse ART, please contact customer service at p.staenz@ananseart.com immediately upon receipt.

Returns will only be accepted, if Art Work is damaged by shipping upon delivery . Returned paintings without our prior consent will be rejected. Our consent for a return will be confirmed to you by email within 48 hours.

If Ananse ART determines that damages to a painting have not been caused by shipping / transportation, Ananse ART can waive the refund of the purchase price and insist on payment of the full purchase price. The cost of shipping / transport of returns is borne by the sender.

Greeting Cards are excluded from the return policy, as this is a customized item, which cannot be returned.